RETURNS AND EXCHANGES
If, for any reason, you are not happy with your purchases you can return them to us for a refund of the price you paid (less the original postage charge).
Please note we can only exchange items for a different size. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
If you wish to return or exchange any items purchased online, please follow the steps below: 1. Email Info@hide-label.com within 7 days of receiving you order stating either RETURNS or EXCHANGE in the subject box. Please detail the item you will be returning and the reasons for your return. If you are requesting an exchange, please specify the new size you require. We will then reply to you with a RETURNS REFERENCE NUMBER (RRN) or EXCHANGE REFERENCE NUMBER (ERN). 2. Complete the Return and Exchange Form that you would have received with your order stating your RRN or ERN as this will help speed up the refund or exchange process. 3. Although you may return the goods to us by any secure means, we recommend you do so via DHL as we may not accept liability for returned items that do not reach us. Our address for all returns and exchanges HIDE, 28 Winford House, Jodrell Road, Bow, E32LE 4. You will be notified by email once your return or exchange has been received and processed.
- Please seek to return items for exchange or refund within 14 days of receiving your RRN or ERN number. Returns outside of this timeframe may be accepted at the discretion of HIDE and depending on the circumstances may only be refunded as a store credit. Please note that RRN or ERN numbers requested after 7 days will also be granted at our discretion.
- We recommend that you send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
- Items should be returned in an unused and saleable condition with original tags attached. The items should also be returned with their original packaging to ensure they are adequately protected in transit. Please note we reserve the right to refuse return items if they are damaged or soiled.
- You are responsible for the postage costs incurred when returning or exchanging items.